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Privacy Policy

This Privacy Policy describes how tgaom.com (the “Site” or “we”, “us”, “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at serve@tgaom.com or by postal mail at:
Room 305, Building C1, Hongdehui Industrial Park, Nanwan Street, Longgang District, Shenzhen City, Guangdong Province, China

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.

Device information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, and tracking pixels.

Disclosure for a business purpose: shared with our platform processor Shopify and authorized analytics service providers.

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and send product-related information and marketing offers when you have consented.

Source of collection: collected directly from you during checkout and account registration.

Disclosure for a business purpose: shared with our platform processor Shopify, payment gateways, shipping carriers, and order fulfillment service providers.

Personal Information collected: name, billing address, shipping address, payment transaction details, email address, and phone number.

Customer support information

Purpose of collection: to provide professional customer support, reply to inquiries, resolve after-sales, return and exchange issues.

Source of collection: collected from you when you contact us via email or online message.

Disclosure for a business purpose: only shared with our internal support team and will not be sold to any third party for commercial purposes.

Personal Information collected: your contact details, order number, and content of your consultation message.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children under 18 years old. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the above contact address to request deletion of relevant data.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you:
  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, respond to legal subpoenas or official requests, or protect our legal rights and property safety.
  • We will never sell your personal data to irrelevant third-party marketing companies without your explicit consent.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you:
For more information about targeted advertising, you can visit the Network Advertising Initiative’s educational page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising via:

Using Personal Information

We use your Personal Information to provide our services, including: offering products for sale, processing payments, shipping and order fulfillment, after-sales support, and sending updates on new products, services, and promotional offers.

Lawful basis (GDPR for EEA Residents)

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
  • Your explicit consent;
  • Performance of the contract between you and our Site;
  • Compliance with our legal obligations;
  • Protection of vital interests;
  • Legitimate business interests that do not override your privacy rights.

Retention

When you place an order through the Site, we will retain your Personal Information for business and tax record purposes unless and until you ask us to erase your data.

Automatic decision-making

We do not engage in fully automated decision-making that has legal or significant effects on users. Shopify may apply limited automated risk control and fraud prevention measures, which will not affect your legal rights.

CCPA Rights (California Residents)

If you are a resident of California, you have the Right to Know, Right to Access, Right to Correct, Right to Portability, and Right to Delete your personal data collected by our Site. You may submit your request via our official email serve@tgaom.com.

Cookies

A cookie is a small data file downloaded to your device when you visit our Site. We use functional, performance, analytics and advertising cookies to remember your preferences, optimize browsing experience and analyze site traffic.
You can control, block or delete cookies through your browser settings. Blocking cookies may affect normal checkout and website functions. For more information, please visit: www.allaboutcookies.org.

Do Not Track

We do not alter our data collection and usage practices automatically when receiving Do Not Track browser signals.

Changes

We may update this Privacy Policy from time to time to reflect business adjustments, legal requirements or service changes. The updated version will be posted on this page and take effect immediately.

Complaints

If you are not satisfied with our handling of your privacy inquiry, you have the right to lodge a complaint with your local data protection authority.
Last updated: May 16, 2026